Sunday, September 2, 2012

Poles Apart

A happy customer experience, results in a loyal customer who will share his experience to others ten times over. While a dissatisfied customer, will do just the opposite. 

Today like every other weekend, was spent in Rockwell. It's been quite a while since we've last eaten in Mamou. So we decided on making a lunch reservation. Boy, was it a full house! Well, it was Sunday which just means family day, so it's only to be expected. Luckily, someone cancelled their reservation and we were bumped into a table inside.

When eating at Mamou, we have no need for the menu anymore because we always opt to order the exact same thing. Every single time. That is...

Lorenzo's Truffle Cream Pasta (P335.00)

It is absolutely to die for! Definitely one of my favourite pasta dishes. It is with out a doubt always cooked to perfection. The noodles are always Al dente, and the truffle cream sauce is just... WOW. Certainly a must try!

Angus Rib-eye Steak (P1,680.00)

Steak, steak, steak. I cannot imagine being a vegetarian! Steak is way too yummy to give up. :( I'm a big fan of steak and one of my favourite steaks would have to be from Mamou. We always have it cooked to medium-rare and it's always the same each time we visit. Flavourful and melt-in-your-mouth-yummy! 

P.S. It's best paired with rock salt! It adds a little crunch and helps bring out the flavour. ;)

Corn Pudding (P95.00) Creamed Spinach (P115.00)

These are the two side dishes we always get. Corn pudding is my favourite!  

If you're looking to have dessert in Mamou, I'd highly recommend the Key Lime Pie! It's ultimately refreshing and just the perfect ender to an utterly perfect meal. :)

Though today we did not opt for the Key Lime Pie, we decided to have dessert at Brida. My brother and I were craving their Mango Torte but just when ordering we find out that it's already out of stock. So we ordered the Red Velvet and their Chocolate Decadent instead.

I apologize for only taking a photo after having devoured half of the cake... but upon receiving the cake, we were already quite disappointed at how they did not even bother fixing the plating. Both cakes were lop sided, and the Red Velvet did not succumb to our standards. We've tasted this cake once or twice before and it was better. I guess what I'm trying to say is that consistency and presentation are very important and sadly, Brida did not have that. 

It doesn't end there. So like I said, we ordered one Chocolate Decadent as well and received it heated and just messily presented. It isn't at all their fault for heating the cake before serving it if their standards are like that, what we didn't appreciate was how they did not really respond back in a way that we would've liked after asking them to change the cake because we didn't want it heated and appreciated if they'd tell their customers next time...

I've worked at this cafe before, and there I was taught that "customers are always right" and that when one customer isn't happy and wants to change his/her order, they'll do it ever so willingly with a smile on their face. After all, we are paying for good service. Here at Brida, yes, they did offer to change our cake but only if we paid for the next one. Honestly, we were really disappointed. I wish they would've handled it a different way... and because of that, they've lost us. Frequent visitors in Rockwell. 

Outfit for the day:

Cardigan: New Look - Tank top: Forever 21
Bubble skirt- Terranova - Accessories and bag: Taipei - Flats: H&M

I'm guessing now you know why I named this entry "Poles Apart". It's really sad when establishments don't try their best to keep their customers happy, because one bad experience may just be the last experience spent there. 

I bet I can speak for many when I say that the service in Mamou is just superb. :) I love how we're always so taken care of in both branches, Serendra and Rockwell. (I remember when I dined in Mamou Serendra with my furry friend Bailey, they gave him a chair to sit in and served him ice cold water because he was panting like crazy!) It's really the little things that go a long way. If you haven't tried Mamou yet, I suggest you do go and make a reservation soon! Tell me how your experience goes. :)

Mamou, Serendra
Serendra, 26th StFort Bonifacio, Taguig(02) 856-3569

Mamou, Rockwell
(02) 822-6218

INSTAGRAM: arellanoalyssa
TWITTER: @ArellanoAlyssa