Resorts World Made Me Miserable!!

How ironic is it that when I do actually feel like this year is gonna be a great one, my first blog entry of the year isn't the wonted happy or positive entry... 

Last night, I was invited by VISA who was invited by Resorts World Manila to partake in the advanced screening of the much awaited film 'Les Miserables'. Being the "broadway-buff" that I am, I've been counting on the days 'till the film. So when I found out that we had tickets to the screening a week in advanced (for the reason being that it will start showing publicly during the 16th) I was exuberant!! 

The event was quite elegant as people were dressed up in gowns and the like. A number of socialites partook in the event as well, probably just as excited as I was. (I mean, who ISN'T excited to see this film!?)

 I've attended a number of premieres at Resorts World Manila, but this was the first premiere I attended that was going to be held in their "renowned" Performing Arts Theatre. The event was quite promising as a few of Philippine's pre-eminent singers sang 'Les Miserables' songs and paid tribute to the movie. The performances were okay. Not bad but not great either. I guess it was because of the sound system or their lack of voice control over the microphone. Some parts were actually painful towards the ears... 

After their "fifteen minute" intermission before the showing, they announced saying that they needed five minutes more. *my impatient self began to time them..* Five minutes then turned into forty... I was getting so antsy!! I could already spot people leaving here and there. I would've probably been less pissed if they allowed food inside or the theatre had good working wifi. But, NO. Resorts World Manila, made everybody wait an excruciating one hour just to say that they were having technical difficulties and that they couldn't show the movie. I was undeniably pissed and seriously at loss for words!!! I was just like "WTF?!JSHJD?!" I honestly felt bad for the people who took their time to get ready for this poorly planned event. 

They even announced saying that everybody inside would have access to watch Les Miserables for free only due to AVAILABILITY!? GEEZ. The least they should do is reserve one whole cinema to accommodate the ones who wasted their time just sitting there... 

Resorts World Manila, seriously does have to think of a way to make-up for this horrible experience!! It was pure disappointment.

Despite this rant, how was your New Years? I wish you all a great year ahead and hope you keep reading my blog. :)

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Poles Apart

A happy customer experience, results in a loyal customer who will share his experience to others ten times over. While a dissatisfied customer, will do just the opposite. 

Today like every other weekend, was spent in Rockwell. It's been quite a while since we've last eaten in Mamou. So we decided on making a lunch reservation. Boy, was it a full house! Well, it was Sunday which just means family day, so it's only to be expected. Luckily, someone cancelled their reservation and we were bumped into a table inside.

When eating at Mamou, we have no need for the menu anymore because we always opt to order the exact same thing. Every single time. That is...

Lorenzo's Truffle Cream Pasta (P335.00)

It is absolutely to die for! Definitely one of my favourite pasta dishes. It is with out a doubt always cooked to perfection. The noodles are always Al dente, and the truffle cream sauce is just... WOW. Certainly a must try!

Angus Rib-eye Steak (P1,680.00)

Steak, steak, steak. I cannot imagine being a vegetarian! Steak is way too yummy to give up. :( I'm a big fan of steak and one of my favourite steaks would have to be from Mamou. We always have it cooked to medium-rare and it's always the same each time we visit. Flavourful and melt-in-your-mouth-yummy! 

P.S. It's best paired with rock salt! It adds a little crunch and helps bring out the flavour. ;)

Corn Pudding (P95.00) Creamed Spinach (P115.00)

These are the two side dishes we always get. Corn pudding is my favourite!  

If you're looking to have dessert in Mamou, I'd highly recommend the Key Lime Pie! It's ultimately refreshing and just the perfect ender to an utterly perfect meal. :)

Though today we did not opt for the Key Lime Pie, we decided to have dessert at Brida. My brother and I were craving their Mango Torte but just when ordering we find out that it's already out of stock. So we ordered the Red Velvet and their Chocolate Decadent instead.

I apologize for only taking a photo after having devoured half of the cake... but upon receiving the cake, we were already quite disappointed at how they did not even bother fixing the plating. Both cakes were lop sided, and the Red Velvet did not succumb to our standards. We've tasted this cake once or twice before and it was better. I guess what I'm trying to say is that consistency and presentation are very important and sadly, Brida did not have that. 

It doesn't end there. So like I said, we ordered one Chocolate Decadent as well and received it heated and just messily presented. It isn't at all their fault for heating the cake before serving it if their standards are like that, what we didn't appreciate was how they did not really respond back in a way that we would've liked after asking them to change the cake because we didn't want it heated and appreciated if they'd tell their customers next time...

I've worked at this cafe before, and there I was taught that "customers are always right" and that when one customer isn't happy and wants to change his/her order, they'll do it ever so willingly with a smile on their face. After all, we are paying for good service. Here at Brida, yes, they did offer to change our cake but only if we paid for the next one. Honestly, we were really disappointed. I wish they would've handled it a different way... and because of that, they've lost us. Frequent visitors in Rockwell. 

Outfit for the day:

Cardigan: New Look - Tank top: Forever 21 - 

Bubble skirt- Terranova - Accessories and bag: Taipei - Flats: H&M

I'm guessing now you know why I named this entry "Poles Apart". It's really sad when establishments don't try their best to keep their customers happy, because one bad experience may just be the last experience spent there. 

I bet I can speak for many when I say that the service in Mamou is just superb. :) I love how we're always so taken care of in both branches, Serendra and Rockwell. (I remember when I dined in Mamou Serendra with my furry friend Bailey, they gave him a chair to sit in and served him ice cold water because he was panting like crazy!) It's really the little things that go a long way. If you haven't tried Mamou yet, I suggest you do go and make a reservation soon! Tell me how your experience goes. :)

Mamou, Serendra

Serendra, 26th StFort Bonifacio, Taguig(02) 856-3569

Mamou, Rockwell

(02) 822-6218

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Old Reliable Disappoints

Pancake House, one of my favourite go-to restaurants when I feel like a good home cooked like meal. It's always consistent and just undeniably yummy each and every time I visit! Today was quite a shocker as my favourite disappoints for the very first time...

Spaghetti with Meat Sauce Regular (P134.00) Large (P236.00)

I always order their spaghetti! Always at a large serving too. Did you know that you can opt for a large? Hehe.

Bacon Waffle (P163.00)

I always just juggle between the Golden Brown Waffle or this. I know that it's called 'Pancake House' but I seem to enjoy their waffles more than their pancakes. But that's just me. :)

Chocolate Chip Pancakes (P142.00)

I don't normally get their pancakes but my mum forced me to split with her. It was yummy and fluffy if any of you were wondering. Peanut butter does great things for this pancake as well. :) 

Anyway, I bet you guys were wondering WHY today disappointed me. Well, when I got my plate of spaghetti, I noticed that the plate was oddly sticky. I was mulling whether to wipe it or just eat right away like I always do but my gut just told me to wipe the plate and this is what came into view. GROSS, RIGHT? It didn't show any mark of dirt but it sure did feel like it. 

I think I will be more heedful now and I suggest you guys do too! It doesn't hurt to take a moment to wipe and check if things are clean when eating out. After all, you are paying them for quality service. 

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